Iterating on the solution takes up quite a few brain cycles, but understanding the problem space is also crucial. Is this the right problem to solve? What is the value of solving this problem?
Experience
UX Design Lead at Chobanian Group
Nov 2014 – Sep 2016 San Jose, CA
• Lead a small team of UX researchers, UX designers, and visual designers on a variety of client projects.
• Projects ranged from product concepts, application redesign, to visual branding. Clients include Silicon Valley start-ups and Fortune 100 technology companies. Features designed include dashboards, new user onboarding, data visualizations, and network topologies.
• Collaborated with product management, engineering, and other designers from the client team.
UX Researcher & Designer at Cisco Systems
Aug 2010 – Aug 2012 San Jose, CA
• Practiced User Centered Design methods for Cisco Smart Service. Worked extensively with Cisco partners and customers on improving Smart Service features like reporting, diagnostics, and API usage.
• Helped evangelize and educate others about design thinking within the organization.
• Collaborated with product management, engineering, and visual designers.
MHCI Student Intern at NASA Ames Research Center
Jan 2010 – Aug 2010 Mountain View, CA
• As part of the Capstone Project, worked with NASA to conduct user research and design a solution for real-time planning of human space mission.
• As technical lead, prototyped LuMo, a wearable device for astronauts on planetary exploration missions, using an Android tablet, Arduino buttons, and commercial arm brace.
Senior Member of Technical Staff at VMware, Inc.
Jan 2002 – Jun 2009 Palo Alto, CA
• Participated in designing UI features. Implement GUI on Windows platform for desktop products like Workstation and Server.
• Worked closely with in-house design team and monitored usability studies done on features implemented.
Education
Master of Human-Computer Interaction at Carnegie Mellon University
Aug 2009 – Aug 2010 Pittsburgh, PA
B.A. Computer Science at University of California, Berkeley
Aug 1997 – Dec 2001 Berkeley, CA